Returns & Exchanges

Shop with confidence — clear returns on eligible items.

We want you to love your golf simulator investment. Unused items in original packaging may be eligible for return within the period stated on your order confirmation, subject to manufacturer policies on launch monitors and custom-cut screens.

Start a Return Request View Shipping Policy

30

Day Return Window (Eligible Items)

RMA

Required Before Sending Back

100%

Manufacturer Warranty Honored

1

Business Day Support Response

At a glance

What matters most

  • Eligible Returns

    Unused accessories, mats, nets, and standard-screen products in resalable condition may qualify for return.

  • Manufacturer Warranties

    Launch monitors and electronics are covered by the brand warranty. We help facilitate claims with Foresight, Garmin, SkyTrak, and more.

  • Expert Review First

    Contact our team before shipping anything back. We will confirm eligibility and provide return instructions.

  • Restocking May Apply

    Some manufacturers charge restocking fees on opened launch monitors or custom enclosure orders.

Policy details

What can and cannot be returned

Generally returnable

Unopened or unused hitting mats, practice nets, standard impact screens, projectors, and accessories in original packaging.

Limited or non-returnable

Custom-cut screens, made-to-order SimBox frames, opened launch monitors, and software license keys may not be returnable once activated.

Damaged on arrival

Report shipping damage within 48 hours with photos. We will work with carriers and manufacturers to replace or repair eligible items.

Return process

Four steps to a smooth return

  1. 1

    Contact support

    Email or call with your order number and reason for return. Do not ship items without an RMA.

  2. 2

    Receive authorization

    We confirm eligibility, restocking terms, and provide a return address or pickup instructions.

  3. 3

    Ship securely

    Pack items in original cartons when possible. You are responsible for return shipping unless the return is due to our error.

  4. 4

    Refund processed

    Refunds are issued to the original payment method after inspection, typically within 5–10 business days.

Questions about your order?

Our simulator specialists will walk you through options before you pack anything up.

Contact Returns Team